Ugly Employees Are Targets of Abuse at Work

Looks shouldn’t matter, but they do, especially in the workplace. That’s the conclusion two researchers came to in a study about counterproductive work behavior (CWB), defined as “behavior intended to hurt the organization or other members of the organization.” They wanted to know why particular employees are targets of abuse.

“Over the years, much attention has been devoted to understanding CWB and its related concepts,” wrote Brent A. Scott and Timothy A. Judge in “Beauty, Personality, and Affect as Antecedents of Counterproductive Work Behavior Receipt.” “We tested a model that positioned CWB receipt as a function of employees’ personality (neuroticism, agreeableness), their appearance (physical attractiveness) and the negative emotions felt toward those employees by their coworkers.”

Two studies showed that disagreeable and physically unattractive employees received more abuse from their coworkers, coworker negative emotion felt toward employees was associated with CWB receipt, and the relationship between employee agreeableness and CWB receipt was due, in part, to coworker negative emotion, the authors write.

“For managers, knowing who the targets of harmful behaviors such as CWB are likely to be may help them to monitor susceptible employees to prevent them from becoming victims or to provide counseling and social support if prevention attempts fail,” Scott and Judge wrote. “For employees, although it is difficult to alter one’s physical attractiveness and, presumably, one’s level of agreeableness, employees should realize that, whether fair or unfair, appearances and personality matter in the workplace.”

(Image via Flickr: Lin Pernille Kristensen/Creative Commons)

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How Negative News Affects Women

I have worn down the treads on all of my tires...by Phoney NickleWomen and men react differently when it comes to bad news. According to a study from the University of Montreal at the Centre for Studies on Human Stress of Louis-H. Lafontaine Hospital, women’s sensitivity to stressful situations increases after being subjected to negative news. The same negative news doesn’t affect men. The women, though, were better able to recollect what they had learn more so than the men.

“It’s difficult to avoid the news, considering the multitude of news sources out there,” said lead author Marie-France Marin. “And what if all that news was bad for us? It certainly looks like that could be the case.”

I’ll let the University of Montreal news center tell you the rest of the story:

The researchers asked 60 people divided into four groups to read actual news stories. In order to determine their stress levels, the researchers took samples of the participants’ saliva and analyzed them for a hormone called cortisol. Higher levels of this bodily chemical indicate higher levels of stress. A group of men and a group of women read “neutral” news stories, about subjects such as the opening of a new park or the premiere of a new film, while the another two gender segregated groups read negative stories, about events such as murders or accidents. Saliva samples were taken again in order to determine the effect of these news stories. “When our brain perceives a threatening situation, our bodies begin to produce stress hormones that enter the brain and may modulate memories of stressful or negative events,” explained Sonia Lupien, Director of the Centre for Studies on Human Stress and a professor at the university’s Department of Psychiatry. “This led us to believe that reading a negative news story should provoke the reader’s stress reaction.”

The participants were then confronted with a series of standardized tasks involving memory and intellect that enable researchers to evaluate and compare how people react to stressful situations. A final round of samples was then taken to determine the effects of this experience. Finally, the next day, the participants were called back to talk about what they had read. The researchers were surprised by what they found. “Although the news stories alone did not increase stress levels, they did make the women more reactive, affecting their physiological responses to later stressful situations,” Marin explained. The researchers discovered this when they saw that the level of cortisol in the women who have read the negative news was higher after the “stress” part of the experiment compared to the women who have read the neutral news. “Moreover, the women were able to remember more of the details of the negative stories. It is interesting to note that we did not observe this phenomenon amongst the male participants.”

The researchers believe that evolutionary factors may be at play, noting that other scientists have considered whether an emphasis on the survival of offspring may have influenced the evolution of the female stress system, leading women to be more empathetic. This theory would explain why women could be more susceptible to indirect threats. “More studies should be undertaken to better understand how gender, generational differences and other socio-cultural factors affect our experience, as individuals, of the negative information that perpetually surrounds us,” Marin said.

(Image via Flickr: Phoney Nickle / Creative Commons)

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